Privacy Policy

Locatenow FZE (“We”, “Our”, “Us”) is committed to protecting and respecting your privacy. We are a Private Company incorporated under the Laws of the United Arab Emirates, with our office at A5-3013, Dubai Digital Park, DSO, Dubai, UAE. For the purposes of applicable data protection laws, we are the data controller.

This Privacy Policy outlines how we collect, use, and process your information when you access or use our website at www.locatenow.ai (the “Website”), our Mobile Application, and the location-based tracking, asset management, and related services we provide (together, the “Services”).

Please read this Privacy Policy carefully to understand your rights and how we handle your information. This Policy supplements any other privacy-related notices or service-specific policies we may provide and is not intended to override them. If you do not agree with this Privacy Policy in full or in part, please refrain from using our Website, Services, or providing your information to us.

Our Website, Mobile Application, and Services are not intended for children under the age of 18, and we do not knowingly collect data from minors.

We may update this Privacy Policy from time to time. Updates will be indicated on our Website and Mobile Application. Please check periodically for any changes. Any updates will apply only to data collected after the date of the change.

Information We Collect

1. Information You Provide to Us

You may provide some or all of the following information when you:

Sign up for our newsletters, product updates, or marketing materials
Contact us via our Website, email, social media, or other communication channels
Request a demo or engage with our Services

Information we may collect includes:

Full Name
Email Address
Phone Number
Nationality
Country of Residence
Preferred Contact Method
The content of your communications with us
Any other information relevant to your use of the Services

2. Information We Collect Automatically

When you use our Website, Mobile Application, or Services, we automatically collect certain information, such as:

IP Address
Device information (OS type, device identifiers, system activity, crash reports, hardware settings)
Mobile network details
Browser type, language, referral URL, date and time of request, pages visited
Transaction metadata (device info, transaction timestamps, IP)
Security-related data (software installed, connection details, storage availability)
Location data (via Wi-Fi, IP address, or other location technologies)

3. Information from Third Parties

We may process information provided by other companies within our corporate group or from authorized service providers.

How We Use Your Information

We process your information under applicable data protection laws based on your consent or other legal bases as outlined below:

With Your Consent:

To sign you up for newsletters, alerts, or product updates
For marketing communications about our products, services, promotions, and events (you may opt out at any time)

To Perform a Contract with You:

To provide you with our Services and support
To offer Website and Mobile Application functionality

For Our Legitimate Business Interests:

To operate and maintain the Website, Mobile Application, and Services
For internal troubleshooting, data analysis, testing, research, and reporting
To ensure safety and security across our systems
To send non-marketing communications related to service, privacy, or security updates
To personalize your experience and improve our Services

To Comply with Legal Obligations:

For regulatory compliance
To enforce our Terms of Service and protect our business, users, and third parties

Cookies

We use cookies and similar technologies to analyze usage patterns, track user interactions, and improve our Services. For more details on cookies and how to manage them, please refer to our Cookie Policy.

How We Share Your Information

We do not sell your data. However, we may share your information under the following circumstances:

With Service Providers: For business operations, analytics, hosting, security, and customer support
With Your Consent: Where you’ve explicitly requested or agreed to share your data with third parties
With Professional Advisors: Such as auditors, law firms, or accountants, when necessary
For Legal or Security Reasons: To comply with laws, court orders, protect rights, enforce terms, or ensure user safety
With Affiliates: Within our corporate group for legitimate business purposes
During Business Transfers: Such as mergers, acquisitions, restructuring, or asset sales

Data Storage and Transfers

Locatenow is based in the United Arab Emirates. Your information will be processed and stored in the UAE and, where necessary, may be transferred to other countries to provide you with our Services. We ensure appropriate safeguards are in place as required by applicable privacy laws.

Data Retention

We retain your data as follows:

Contact and registration data: As long as needed to provide Services
Inquiry communications: 5 years after your last contact
Technical usage data: 5 years
Website and Service usage data: 5 years

We may retain anonymized and aggregated data for analytical purposes indefinitely.

Security

We implement industry-standard security measures to protect your data. However, transmission of information over the internet is not completely secure, and we cannot guarantee its absolute security.

Your Rights

Depending on applicable laws, you may have the right to:

Access: Request details of your data we hold
Portability: Receive a copy of your data or have it transferred to another provider
Correction: Update or correct inaccurate information
Erasure: Request deletion of your data
Restrict Processing: Limit how we process your data
Object: Object to certain processing activities
Opt-out of Marketing: Unsubscribe from promotional messages at any time
Withdraw Consent: Withdraw consent where applicable

To exercise your rights, email us at: hello@locatenow.ai

We will respond in accordance with applicable legal timelines.

Third-Party Links

Our Website and Mobile Application may contain links to external sites and services not operated by Locatenow. We are not responsible for their privacy practices or content. Any information you provide to third-party platforms is governed by their respective privacy policies.

Complaints

If you have concerns about how we process your data, contact us at hello@locatenow.ai. You may also have the right to lodge a complaint with your local data protection authority.

Contact Us

For questions, feedback, or privacy-related inquiries:
hello@locatenow.ai

Language

Unless otherwise stated by law, the English language version of this Privacy Policy will prevail over any translations.